Privacy Policy

1. Introduction

DataCops Ltd ("we", "our", or "us"), a company registered in England and Wales (Company Number: 16891252), operates PillarLab AI (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom

2. Information We Collect

Personal Information

• Email address and name when you create an account
• Authentication data from third-party providers (Google)
• Payment information processed securely through Stripe
• Usage data and analytics to improve our Service

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our Service
• To process transactions and manage subscriptions
• To send you updates, security alerts, and support messages
• To improve and personalize your experience
• To analyze usage trends and optimize performance
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Supabase (database), Stripe (payments), and AI providers for analysis features
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

5. Data Security

We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing

To exercise these rights, contact us at privacy@pillarlabai.com

7. Cookies

We use essential cookies for authentication and session management. Analytics cookies help us understand how you use our Service. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain information for legal, accounting, or security purposes.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: